Effective Date: 23rd February 2025
Welcome to AstroConnectionReports.com, operated by Goutam Prusty. We are committed to ensuring your satisfaction with our personalized digital relationship reports based on astrology and numerology. This Refunds and Returns Policy outlines the circumstances under which you may be eligible for a refund or return and the process for initiating one.
Understanding the Nature of Our Product
Our product, the Personalized Relationship Report, is a digital document created based on the personal data you provide, such as birth details and relationship information. Given the customized nature of our reports, they are delivered digitally via email or WhatsApp and are uniquely tailored to each individual’s circumstances.
General Policy
Due to the digital and personalized nature of our reports, all sales are considered final once the report is delivered to your email or WhatsApp account. However, we strive to ensure customer satisfaction and may offer refunds or revisions under specific conditions outlined below.
Refund Eligibility
- Incorrect Information: If the report contains significant factual errors due to an oversight on our part (e.g., incorrect data analysis or report content not matching the provided information).
- Non-Delivery: If you do not receive your report within 72 hours from the purchase date due to a failure in our delivery system.
Non-Eligible Circumstances for Refunds
- Discontent based on personal disagreement with the report’s content.
- Errors in the data provided by the customer (e.g., incorrect birth details).
- A change of mind after receiving the report.
Process for Initiating a Refund
- Contact Us: To request a refund, please email us at [email protected] within 7 days of receiving your report. Include your order details, a clear explanation of the issue, and any evidence of the error or problem.
- Review: Upon receiving your request, our team will review the information provided and may contact you to discuss the matter further.
- Outcome: If your refund request is approved, we will initiate a refund to your original method of payment within 7-14 business days. You will be notified via email once the refund has been processed.
Revisions
If there are minor errors or adjustments needed in your report, we may offer a revision rather than a refund. Please contact our customer support to discuss this option.
Fees and Costs
- There are no additional fees for processing refunds.
- Customers are not responsible for any costs related to the return of a digital product since no physical return is necessary.
Customer Support Contact Information
For any questions or concerns about your report, or to initiate a refund or revision, please contact us at:
Email: [email protected]
Address: Bangalore, India
Customer Support Hours: Monday to Friday, 9 AM to 5 PM (IST)
Changes to the Refunds and Returns Policy
We reserve the right to modify this policy at any time, reflecting changes in our business practices or regulatory requirements. Any changes will be posted on this page, and we encourage you to review our policy periodically.
Conclusion
At AstroConnectionReports.com, we aim to provide insightful and accurate reports that meet your expectations. Our goal is your satisfaction. If you have any issues with the report you receive, please reach out to our customer support team, and we will do our best to resolve the issue in a timely and fair manner.
Thank you for choosing AstroConnectionReports.com for your personalized relationship insights. We appreciate your business and strive to provide you with the best possible service.